Privacy Policy
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Last Updated: 01/02/2026
PocketAI operated by Pocket AI (Pty) Ltd (“we”, “us”, “our”) respects your privacy and is committed to protecting personal information in accordance with applicable data protection laws, including the Protection of Personal Information Act, 2013 (POPIA) and, where applicable, the General Data Protection Regulation (GDPR).
This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you use our platform, products, and services (“Services”).
1. Who We Are
PocketAI is an AI software and services provider offering:
1.1 Self-service AI SaaS tools, and
1.1 Managed AI Agency services
This Privacy Policy applies to all PocketAI websites, applications, dashboards, APIs, and related services.
2. Information We Collect
2.1 Personal Information You Provide
We may collect:
2.1.1 Full name.
2.1.2 Email address.
2.1.3 Phone number.
2.1.4 Company name and role.
2.1.5 Billing and payment information.
2.1.6 Account credentials.
2.1.7 Communications with us (emails, support requests).
2.2 Data You Upload or Process
When using PocketAI, you may submit:
2.2.1 Text, prompts, documents, datasets, or files.
2.2.2 Business, operational, or analytical data.
2.2.3 Personal data relating to third parties (for which you are responsible).
2.3 Automatically Collected Information
We may automatically collect:
2.3.1 IP address.
2.3.2 Device and browser information.
2.3.3 Log files and usage data.
2.3.4 Cookies and similar tracking technologies.
3. How We Use Personal Information
We process personal information to:
3.1 Provide, operate, and improve the Services.
3.2 Create and manage user accounts.
3.3 Deliver AI outputs and insights.
3.4 Process payments and subscriptions.
3.5 Provide customer support.
3.6 Communicate service updates and notices.
3.7 Monitor security, performance, and compliance.
3.8 Comply with legal and regulatory obligations.
We do not sell personal information.
4. Legal Basis for Processing (GDPR)
Where GDPR applies, we process personal data based on:
4.1 Contractual necessity.
4.2 Legal obligations.
4.3 Legitimate business interests.
4.4 User consent (where required).
5. AI Processing and User Responsibility
5.1 PocketAI processes data provided by users strictly on their instructions.
5.2 You confirm that:
5.2.1 You have lawful authority to upload and process data.
5.2.2 Required consents have been obtained from data subjects.
5.2.3 Data submitted complies with applicable laws.
5.3 PocketAI is not responsible for unlawful data uploaded by users.
6. Data Sharing and Disclosure
We may share personal information with:
6.1 Cloud hosting and infrastructure providers.
6.2 Payment processors.
6.3 Analytics and monitoring providers.
6.4 Professional advisers (legal, accounting).
6.5 Authorities where required by law.
All third parties are required to implement appropriate security and confidentiality measures.
7. Cross-Border Data Transfers
Personal information may be processed or stored outside South Africa.
Where data is transferred internationally, PocketAI ensures:
7.1 Adequate protection measures.
7.2 Compliance with POPIA and GDPR requirements.
7.3 Appropriate contractual safeguards.
8. Data Retention
We retain personal information only for as long as:
8.1 Necessary to provide the Services.
8.2 Required by law or regulation.
8.3 Needed for legitimate business purposes.
When no longer required, data is securely deleted or anonymized.
9. Security Measures
PocketAI implements appropriate technical and organizational measures to protect personal information, including:
9.1 Access controls.
9.2 Encryption where appropriate.
9.3 Secure hosting environments.
9.4 Regular monitoring and system updates.
However, no system is completely secure, and we cannot guarantee absolute security.
10. Cookies and Tracking Technologies
We use cookies and similar technologies to:
10.1 Improve user experience.
10.2 Analyze platform usage.
10.3 Maintain session functionality.
You may disable cookies via your browser settings, though this may affect functionality.
11. Your Rights
Depending on applicable law, you may have the right to:
11.1 Access personal information.
11.2 Correct inaccurate information.
11.3 Request deletion or restriction.
11.4 Object to processing.
11.5 Withdraw consent.
11.6 Lodge a complaint with a regulator.
South African users may lodge complaints with the Information Regulator.
12. Children’s Privacy
PocketAI does not knowingly collect personal information from individuals under 18 years of age.
13. Third-Party Links and Services
The Platform may contain links to third-party websites or services.
PocketAI is not responsible for the privacy practices of third parties.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Material changes will be communicated via the Platform or email. Continued use of the Services constitutes acceptance of the updated policy.
15. Contact Information
If you have questions, requests, or concerns about this Privacy Policy or your personal information, contact us at:
Pocket AI (Pty) Ltd
📧 Email: hello@pocketai.co.za
🌐 Website: www.pocketai.co.za
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